We want you to feel confident when shopping at fynixy. If you are not completely satisfied with your purchase, we are here to make the return process as smooth as possible. Please review the following guidelines for returns and refunds.

1. Eligibility for Returns

  • Items may be returned within 30 days from the date you received your order.

  • Products must be unused, unworn, and in their original packaging with all tags attached.

  • Certain products such as personalized items or final sale goods may not be eligible for return.

2. How to Initiate a Return

  • Contact our customer support team at [email protected] to request a return authorization.

  • Please include your order number, reason for return, and product details in your request.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • We recommend using a trackable shipping method to ensure safe delivery of the returned item.

4. Condition of Returned Items

  • Items must be in the same condition as when received.

  • Any signs of wear, damage, or missing components may affect refund eligibility.

5. Refund Processing Time

  • Once we receive and inspect the returned item, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method used at checkout.

6. Possible Delays in Refunds

Refund completion may be delayed due to factors beyond our control, such as:

  • Bank or credit card processing times.

  • National holidays or weekends.

  • Payment gateway or technical system delays.

  • International banking regulations.

7. Exchanges

  • Direct exchanges are not available.

  • If you wish to replace an item, please return it for a refund and place a new order.

8. Damaged or Defective Items

  • If you receive a damaged or incorrect item, please notify us within 7 days of receipt.

  • We will provide a prepaid return label and arrange for a replacement or full refund.

9. Contact for Returns

For all return-related inquiries, please reach out to us at [email protected]. Our team will assist you throughout the process.