We are committed to providing reliable and timely delivery for all orders placed at fynixy. Please review the following shipping terms to better understand how we process and deliver your purchases.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the following business day.

  • You will receive an email confirmation once your order has been processed.

2. Shipping Timeframes

  • Standard shipping typically takes 7–15 business days depending on the destination.

  • Delivery times may vary based on your location and external factors beyond our control.

3. Address Requirements

  • Customers must provide complete and accurate shipping information at checkout.

  • Please ensure the postal code, city, and street details are correct to prevent delays or failed deliveries.

  • We are not responsible for orders delayed or lost due to incorrect addresses provided by the customer.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on destination, weight, and carrier options.

  • Certain orders may qualify for free shipping promotions, which will be displayed at checkout.

  • Final shipping costs will be shown before order confirmation.

5. Shipping Regions

  • We currently ship to over 125 countries worldwide.

  • Available shipping destinations can be selected at checkout.

  • Certain remote regions may have limited delivery services or extended timeframes.

6. Tracking Information

  • Once your order ships, you will receive a tracking number via email.

  • Tracking updates may take up to 48 hours to appear in the system.

  • Customers can track orders directly through the carrier’s website.

7. Customs and Duties

  • International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance procedures.

8. Delivery Attempts

  • Carriers will usually attempt delivery 2–3 times.

  • If unsuccessful, the package may be returned to us or held at a local pickup point.

  • Customers are responsible for retrieving packages from pickup points if applicable.

9. Delayed Deliveries

Delivery times may be affected by factors beyond our control, such as:

  • Weather conditions (storms, natural disasters).

  • Global health events (pandemics, public health restrictions).

  • Customs inspections and clearance delays.

  • Remote or rural areas requiring extended transit times.

  • Carrier or logistic disruptions (strikes, system failures).

10. Split Shipments

  • For orders with multiple items, we may ship products separately for faster delivery.

  • You will receive separate tracking numbers if your order is split.

11. Shipping Restrictions

  • Certain products (such as hazardous materials or restricted goods) may not be eligible for international shipping.

  • We comply with all export and import regulations.

12. Failed Deliveries

  • If a package is returned due to an incorrect address or failure to claim, customers may be responsible for reshipping fees.

  • Refunds for unclaimed packages may exclude shipping charges.

13. Lost or Stolen Packages

  • Once a package is marked “Delivered” by the carrier, we are not responsible for lost or stolen items.

  • Customers should contact the carrier directly if a package cannot be located.

14. Order Changes After Shipping

  • We cannot modify shipping details once an order has been dispatched.

  • Please contact our support team immediately if you need to update your shipping information before processing.

15. Customer Support

  • For any shipping-related questions or issues, please contact us at [email protected].

  • Our team is available to assist with tracking updates, delivery concerns, and special requests.